Medical Billing & RCM FAQs

We submit clean claims as soon as we receive complete documentation. Our claim scrubbing process reduces rejections and accelerates reimbursement.

We manage your revenue cycle end-to-end.

• Eligibility verification
• Coding & claims submission
• Payment posting & denial management
• Patient billing & follow-up
• Reporting & analytics

No. You keep visibility with secure reporting on claims, A/R aging, collection trends, and denials.

Yes. We investigate root causes, correct and resubmit quickly, and appeal with supporting documentation when necessary.

Compliance is built into our processes. Secure access controls, audit trails, encryption, and regular staff training support HIPAA-aligned operations.

Yes. We can work in your system (if accessible), integrate with your EHR, or provide our own internal billing platform if you need one.

We support clear statements, up-front benefit verification, and convenient payment options—reducing confusion and improving collections.

KPIs include Days in A/R, clean claim rate, net collection rate, denial rate, and resolution time—plus insights to improve performance.

We handle onboarding with a structured plan: secure data migration, workflow alignment, and clear communication with your team.

Typically a percentage-of-collections model—aligned with your results and often lower overhead vs in-house billing staffing.

Yes. We verify coverage and identify pre-auth requirements to prevent denials and improve front-end collections.

Both. Most claims are electronic, but we handle paper submissions when payer requirements or documentation demands it.

Dedicated specialists, better tooling, fewer workflow gaps, and reduced turnover risk—without the overhead of staffing internally.

Ongoing training + updated systems. We stay current with ICD-10/CPT updates and payer rules to minimize errors and denials.

• Proven expertise
• Transparent reporting
• Modern technology
• Compliance focus
• Responsive service